Join our team

 
We are always looking for great people to join our team. We care about our customers and we hope that you do too. If this is the kind of person you are then you can apply to join us in our Journey.

Email your CV, cover letter, Google Digital Skills Certificate to godigital[at]africa118.com before 15th May 2019.
 
 
 
 

community coordinator

 
Job Description

  1. Work in close partnership with Africa 118 Inc. office in implementing the Digital Skills and Google My Business (GMB) program.
  2. Mapping and identifying new catchment of Micro, Small and Medium Enterprises (MSMEs) for training, capacity building, and business support via the GMB.
  3. Signing up businesses on GMB.
  4. Reviewing and contextualizing the training materials
  5. Research, Identify, Collect and compile data from multiple sources including fieldwork
  6. Assist in Recruitment, Training and managing new team members
  7. Coaching and mentoring new team members
  8. Timely reporting and solid fieldwork skills
Qualifications

  1. Great mobilizer and proven hands-on experience working with SMEs
  2. Fluency in English and Swahili both written and spoken
  3. Tech Savvy
  4. Persuasive and sociable
  5. Excellent writing, communication, organizational skills a must
  6. Ability to work independently and multi-tasking required
  7. Flexibility and attention to detail is essential.
  8. The ideal candidate has the ability to work in both collaborative and self-directed situations
  9. Complete mandatory preliminary training on Digital skills via this link: https://learndigital.withgoogle.com/digitalskills... and send the GDS certificate of completion alongside the job application.
  10. The successful candidate for these roles will be expected to work and live in any one of the following 33 counties: Indicate the county where you are most comfortable to work in.



 

call center agents and telemarketers

 
Job Description

  1. Maintaining and updating databases as per the established customer management guidelines/ service charter.
  2. Data enrichment, validation, scrapping using a variety of tools (directories, internet, and customer websites), outbound and inbound calls.
  3. Responding effectively to research requests from the Data Management team.
  4. Understanding, maintaining and implementing data governance policies using established policies and tools.
  5. Telemarketing and telesales

Qualifications

  1. Proficiency in MS Office Suite is mandatory, especially Microsoft Excel, Word, and PowerPoint.
  2. Ability to speak, write and read in Kiswahili and English is mandatory. French, Portuguese, Amharic, Arabic, Hausa, Igbo, Yoruba, Mandarin or Chinese is an added advantage.
  3. Maintains a positive attitude and enthusiasm when faced with routine work.
  4. Dynamic and energized individual.
  5. Ability to multi-task.
  6. Persuasive and sociable – strong telesales skills
  7. Maintains high levels of integrity and confidentiality of client information.
  8. Excellent telephone etiquette and communication skills.
  9. Excellent customer service skills.
  10. Flexibility and attention to detail are essential.
  11. Complete mandatory preliminary training on Digital skills via this link: https://learndigital.withgoogle.com/digitalskills... and send the GDS certificate of completion alongside the job application.
 

call center supervisor - nairobi

 
Job Description

  1. Work in close partnership with Africa 118 Inc. head office in implementing the Digital Skills, Google My Business (GMB) program.
  2. Day to day running of call center facility
  3. Leading telesales initiatives
Requirements

  1. Strong telesales skills
  2. Past proven ability to manage a team of telemarketers, telesales agents
  3. Skills to run a call center facility
  4. Ability to work under pressure and meet tight targets and deadlines
  5. At least 2years working experience
  6. Complete mandatory preliminary training on Digital skills via this link: https://learndigital.withgoogle.com/digitalskills?gpid=2211840 and send the GDS certificate of completion alongside the job application.